Latest Interviews
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Unbundling the BPO: How AI Is Disrupting Outsourced Work
A $300 billion Business Process Outsourcing (BPO) market dominated by firms like Accenture and Wipro is undergoing a fundamental transformation as Voice AI and autonomous browser agents dismantle traditional reliance on human labor. By enabling near-zero latency processing of unstructured data across sectors ranging from healthcare to logistics, these AI-native technologies offer founders a pathway to create new value by automating complex workflows previously inaccessible to small and medium enterprises. As the industry evolves over a two-to-three-year horizon, success will depend on strategically targeting high-impact use cases where AI can flatten operational costs while navigating the structural inertia of legacy labor-heavy models.
- a16z15 min
RIP to RPA: How AI Makes Operations Work
Steph Smith, Kimberly Tan, Camilla
The evolution from rigid Robotic Process Automation to AI agents powered by Large Language Models enables the handling of unstructured data and complex workflow deviations that previously required manual intervention. Industry examples like Tenor demonstrate how vertical, self-serve solutions in healthcare and logistics can eliminate low-value administrative tasks while horizontal enablers provide the foundational extraction capabilities for broader adoption. As these technologies mature over the next decade, the market is shifting from niche, high-labor-cost sectors to deep integrations with core systems, ultimately replacing manual data entry with intelligent automation that allows human workers to focus on higher-value creative roles.
- a16z12 min
Big Ideas 2024: New Applications for Computer Vision and Video Intelligence with Kimberly Tan
A16Z partners identified a pivotal 2024 thesis centered on applying computer vision to real-world industries, driven by the convergence of abundant video data, affordable edge computing, and transformer-based model innovation. Kimberly Tan highlighted the emergence of hybrid hardware-and-software business models, exemplified by Flock Safety, which are now expanding from residential safety into transportation, agriculture, and mining sectors to solve labor shortages. This shift enables natural language querying of visual data for efficiency and compliance while mitigating privacy risks through strict regulatory design and non-biometric tracking.