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  1. RAISE Summit19 min

    Winning Travel's AI Race | Ariel Cohen, Navan and Molly O'Shea, Sourcery | RAISE Summit 2026

    Ariel Cohen, Molly O'Shea

    Navan leverages its "Navan Cognition" orchestration platform to deploy hybrid human-AI workflows that handled 60% of complex travel issues with human-comparable satisfaction while driving 50% year-over-year Gross Booking Value growth. This strategy enabled the company to achieve profitability and positive cash flow by combining AI efficiency with a "supervisory model" where human agents oversee automated agents for high-stakes executive travel. Ariel Cohen positions Navan to capture market share from legacy competitors by replacing the traditional SaaS model with performance-based revenue and a blended business-leisure booking experience.