Synthpop Accelerates Healthcare Operations with Google Cloud's Gemini for Healthcare

Summary

• Synthpop launched new healthcare-specific capabilities in Google Cloud's Gemini for healthcare on November 10, 2026.
• The new Synthpop Careflow connector enables care & operations teams to run referral intake, payor verification, & patient outreach within Gemini.
• The connector automates workflows between a patient's order & care delivery, including reading referrals, building validated orders, verifying eligibility, & contacting patients via voice & text.
• Each workflow step returns reasoning so staff can see why a case moved forward & identify missing evidence while retaining final decision authority.
• Synthpop reduced manual referral processing time by 96%, cutting duration from about 20 minutes to under 1 minute per referral.
• Referral turnaround time decreased from about a week to within hours, clearing a backlog of over 1,000 orders.
• The platform automated more than 60,000 payor calls that previously required 20 minutes to 3 hours each.
• Patient therapy initiation accelerated to approximately twice the previous speed.
• Patient resupply outreach resulted in 77% fewer staff hours & 9.5% more orders, with 88% of orders captured within three contact attempts.
• Synthpop maintains HIPAA compliance & SOC 2 audit status with call-level & case-level audit logging.
• The Synthpop Careflow connector is available to Gemini for healthcare preview customers with Gemini Enterprise Standard & Gemini Enterprise Plus starting today.