Conference Presentation, Fireside Chat, Panel
#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
- Patient expectations are projected to shift as competitors challenge norms, compelling physicians to adapt to direct-to-consumer and value-based care models.
- The industry transition is anticipated to proceed more slowly than other sectors due to regulatory complexities, bureaucratic hurdles, and structural inertia.
- Direct-to-consumer models are expected to play a significant role in normalizing patient cost awareness by leveraging high-deductible plans, health savings accounts, and flexible spending accounts.
- The Centers for Medicare & Medicaid Services (HHS) is driving a substantial shift toward value-based care through Medicare initiatives.
- Mental health integration faces financial and structural barriers within traditional primary care, specifically due to a lower patient panel size per physician required for high-touch care compared to the U.S. average of 2,300 patients.
- The Landy is currently conducting a seed funding round to support operations and growth.
- Scalability to a venture stage is projected based on a three-person care team structure comprising a doctor, nutritionist, and concierge manager.
- Membership applications will be facilitated through the lambie.com website.