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Conference Presentation, Keynote, Other

Anish Agarwal, Traversal: Production Software Keeps Breaking, and It Will Only Get Worse

  • Market Trend: AI-generated code now constitutes approximately 30% of all code written, with Anish CEO predicting this will rise to 80% by next year.

  • Emerging Problem: As AI assumes more development responsibilities, the software engineering workflow is shifting from building to troubleshooting, potentially increasing the proportion of time engineers spend on maintenance rather than creative design.

  • Root Cause of Complexity: Troubleshooting is becoming more difficult because AI-written code reduces human engineers' contextual understanding of the codebase while simultaneously increasing system complexity due to higher code volume.

  • Current Pain Points:

    • Enterprises currently spend approximately 20% of their cloud budget on observability tools (e.g., Datadog, Dynatrace, Prometheus).
    • Incident response often involves "dashboard dumpster diving," where engineers sift through massive telemetry data to distinguish symptoms from root causes.
    • Major incidents at large enterprises frequently require 10 to 50 engineers in "war rooms" and can take days to resolve.
    • Traditional AIOps and simple React agents fail due to dynamic environments, false positives, and the inability of current models to process petabyte-scale telemetry data.
  • Traversal's Technical Solution: The company utilizes a combination of three distinct technological approaches:

    • Causal Machine Learning: Filters massive data statistically to identify cause-and-effect relationships rather than simple correlations.
    • Reasoning Models: Leverages advanced LLMs (e.g., O3, Sonnet) with increased inference-time compute to perform semantic analysis on log messages and metadata.
    • Agent Swarms: Deploys thousands of parallel agents working in an "agentic MapReduce" fashion to test hypotheses simultaneously and converge on solutions efficiently.
  • Future Roadmap: While currently focused on root cause analysis and remediation, the long-term goal is to automate the full software reliability lifecycle, including alerting, preventative measures, and post-mortems.

  • Case Study: DigitalOcean:

    • Reduced time-to-resolution by 38% across their entire engineering organization over a six-month period.
    • Achieved an 82% incident scoping rate with 84% accuracy in root cause identification.
  • Case Study: Financial Enterprise:

    • Successfully identified root causes in under five minutes for an infrastructure processing over 1 trillion logs and 100 billion metrics.
    • Integrated fragmented data sources including OpenSearch, Dynatrace, ServiceNow, and GitHub.
  • Target Customer Profile: The solution is optimized for large enterprises where data is mature and well-instrumented but highly fragmented across multiple teams and systems.

  • Broader Application: The underlying "needle in a haystack" workflow has potential applications beyond observability, extending to security, networking, product analytics, and business operations.

  • Company Founders & Team:

    • Founded by three PhD alumni from MIT and a fourth co-founder from Citadel Securities.
    • The 7-person team includes seven members from Citadel, engineers from DevTool companies (Datadog, ServiceNow, Cockroach Labs), AI product engineers from Meta/Perplexity/Glean, and researchers from top universities.
    • The company is headquartered in New York City and is actively hiring.