Fireside Chat, Interview
Kenneth Langone & Neal Goldman on Building Successful Relationships: Talks at GS Session Highlights
- Relationship management technology is expected to compress tasks previously requiring hours or days of calling into processes completed within seconds.
- The platform maps four million people and 1.5 million organizations to create a live social graph derived from aggregated and reverse-engineered data rather than direct social network feeds.
- The system plans to deliver relationship possibilities and answers regarding how to reach specific individuals within a second, including new alert features that trigger immediately upon specific corporate filings like Form D.
- Actionable alerts are planned to intuit opportunities, draw paths to targets, and provide daily news updates for any specific person.
- Core philosophy emphasizes avoiding the sale of unwanted or unnecessary products while ensuring customers receive the best service, as illustrated by examples where small gestures like a $0.02 washer or a six-month complimentary subscription after a layoff led to significant long-term sales or assistance.
- Users are expected to view activating relationships as a "gift" rather than feeling reluctant to input them into the system.
- The platform is projected to ultimately "clinch the deal" by facilitating access, though it does not guarantee error-free interactions once a meeting is secured.
- Users must ensure they make good use of time secured through the platform, as the technology cannot assist with the actual management of the interaction itself.