Jag Duggal

Jag Duggal: How We Scaled Nubank to 80M Users; Google's Brutal Hiring Practices | E995

Jag Duggal, David Velez, Harry Stebbings, Kevin Systrom

Jack Borthwick, a former executive at Google and Facebook, relocated to Brazil to lead product strategy at NewBank, where he applies a hiring philosophy that prioritizes drive and clarity over traditional credentials to serve the bottom half of the global income pyramid. Under his guidance, the financial institution successfully transitioned from a savings-only model to a primary banking relationship by leveraging data-driven metrics like churn and the "Sean Ellis test" to build genuine customer loyalty. Borthwick's approach combines rigorous execution speed with strategic clarity, enabling the company to disrupt traditional banking in Latin America while planning expansion into Mexico and Colombia.