Joseph Schumpeter

Kavak's Playbook for Rebuilding a Company Around AI

Angela Strange, Gabriel Vasquez, Alejandro Maza Ayala, Ale Massa, Carlos, Gabe, Joseph Schumpeter, Edison, Ford

Kavak, led by Head of AI Ale Massa, successfully transitioned to an AI-native model by deploying daily-instantiated agents that now manage 96% of customer interactions and deliver 2.1 times higher conversion rates than human teams. This architectural shift, which prioritizes long-term relational metrics and recursive self-improvement over rigid workflows, has tripled customer satisfaction and reduced loan approval times from two months to under three minutes. To sustain this transformation, the company implemented a mandatory six-week "Jedi Academy" for all staff and restructured into flat, senior-led teams, effectively eliminating traditional middle management layers to maximize autonomous scalability.