Rohit Iragavarapu
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- RAISE Summit19 min
Redefining Customer Experience Through Intelligent AI | Suveer Kothari, Sierra | RAISE 2026
Suveer Kothari, Rohit Iragavarapu, Xavier
Sierra, a customer-facing AI platform led by former Google executive Xavier, has secured investment from Ray Ventures by deploying agents that utilize an outcomes-based pricing model to resolve inbound and outbound conversations. Serving 40% of the Fortune 500 through a forward-deployed engineering approach, the company successfully reduces deployment timelines to 90 days, as demonstrated by rapid adoption cases at Singtel and Rocket Mortgage. By orchestrating multiple foundation models to shield clients from infrastructure volatility, Sierra positions itself as the critical bridge between raw model capabilities and specific business outcomes in an era where conversation is becoming the primary user interface.