Steve Lucas
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- RAISE Summit13 min
Steve Lucas, CEO & Chairman, Boomi: The Next Era of Enterprise Leadership Transformation & Trust
Steve Lucas, Chairman and CEO of Boomi, outlines the industry shift from deterministic digital transformation to "agentic transformation," where AI-driven systems dynamically learn and adapt alongside human workforces. Backed by McKinsey's projection of $15 trillion in new AI value over five years, Boomi has launched an agentic platform serving 24,000 customers while internally reducing support costs by 75% through a strategy that prioritizes automating mundane processes and building an "Agent Control Tower" for governance. Lucas emphasizes that successful adoption relies on high-quality data, bottom-up innovation, and aligning organizational change speeds with the critical "speed of trust" required for reliable human-AI collaboration.