Uber Q3 2026 Earnings Conference Call - UBER TECHNOLOGIES INC
Hello, and welcome to Uber's Q3 2026 earnings conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session, and if you would like to ask a question during this time, please press star 1 on your telephone keypad. I would now like to turn the conference over to Alex Wong, Head of Investor Relations. You may begin. Thank you, Sarah. Thank you for joining us today, and welcome to Uber's third quarter 2026 earnings presentation. On the call today, we have Uber's CEO, Dara Khadrashahi, and CFO, Balaji Krishnamoorthy. During today's call, we'll present both GAAP and non-GAAP financial measures. Additional disclosures regarding these non- GAAP measures, including a reconciliation of GAAP to non-GAP measures are included in the press release, supplemental slides and our filings with the SEC, each of which is posted to investor.uber.com. Certain statements in this presentation and on this call are forward-looking statements. You should not place undue reliance on forward- looking statements. Actual results may differ materially from these forward-lookings statements, and we do not undertake any obligation to update any forward- lookings statements we make today, except as required by law. For more information about factors that may cause actual results to differ materially form forward-licking statements, Please refer to the press release we issued today, as well as risks and uncertainty described in our most recent Form 10-K and in other filings made with the SEC. We published our quarterly earnings press release, prepared remarks, and supplemental slides to our investor relations website earlier today, and we ask you to review those documents if you haven't already. We will open up calls to questions following brief opening remarks from Dara. With that, let me hand it over to Dara, Thanks, Alex. Q3 was another strong quarter of growth and expanding profitability for Uber. with record audience and engagement across our platform. We reached 215 million monthly active platform consumers who are using Uber more frequently than ever. That helps us deliver our fifth consecutive quarter of 20-plus percent year-over-year gross bookings growth alongside 35% growth in non-GAAP EPS and record trailing 12-month free cash flow of $10.4 billion. Mobility continued to see healthy growth, but came in below our expectations as a result of driver supply not keeping pace with strong consumer demand in several international markets. We're responding with targeted investments to improve driver availability and marketplace balance, and we saw encouraging improvement in October. Our focus is on driving consistent growth while maintaining strong profitability of the business. Delivery had another excellent quarter, with gross bookings up 23% year-over-year and organic growth accelerating. Our investments in selection, affordability, and reliability are making Uber Eats even more useful for everyday occasions, from restaurants, meals, to weekly groceries, and last-minute essentials. And with approximately 55 million Uber One members, we're deepening consumer relationships across both mobility and delivery. Those direct consumer relationships are central to our approach to AI. We're using AI to make everyday transactions simpler and discovering more personalized while selectively exploring new distribution channels that can bring incremental demand. In AVs, our focus is shifting from partnerships and testing to driverless commercial service. We're excited for Zeus to launch on Uber in Las Vegas later this month, with Motional moving up to fully driverless operations soon thereafter. expect approximately 700 fully driverless vehicles on Uber by year-end and more than 2,000 by the end of 2027. Just as importantly, we're focused on demonstrating utilization and economics that are needed to scale. As we enter Q4, our priorities are clear. Improve mobility supply, build on deliveries momentum, and deliver against our AV milestones, all while continuing to grow profitably. Before I hand it off to the operator, I did also want to offer a special thanks to Jill Hazelbaker, our President and Chief Corporate Affairs Officer. After 10 years here at Uber, she's moving on to OpenAI. It's a big win for them. It is a loss for us to lose someone like Jill. She's been such a big part of our culture, our company, but fortunately, she has built a great team who get to step up to more senior positions many of them working with me directly so i want to personally thank jill for her 10 years here she's helped me in innumerable ways both professionally and personally as well she's been a great advisor it's a big win for open ai and i'm really glad that the team that she built uh is ready uh to step up to um to bigger positions which they fully deserve at the company so big thank you to jill uh and with that i will uh turn it over to the operator for questions great thank you your first question comes from the line of eric sheridan with goldman sachs your line is open thanks so much for taking the question i want to come back to the parts of the letter and prepared remarks around av fleet financing can you go a little bit deeper in terms of how we should be thinking about the balance sheet and incremental free cash flows that you want to put behind these efforts and how should we be thinking about rates of return or aligning the economics with the commercial opportunity thanks so much thanks eric i can take this um so i think you know we aren't ready to say a lot on the structures that we are working on just yet but what i would point you to is uh the a billion dollar financing arrangement that we had set up with santander earlier in the year that was focused on our traditional fleet partners that is a template for what we could be doing with our av fleets as we go through the next few months we are actively working on these kinds of setups and specifically you should expect that we will have um announcements to make both on infrastructure financing but also on vehicle financing as we go forward so our long-run expectation is that this should be financed by third-party capital not by uber's balance sheet and you know in the near term as you've seen with the announcement uh that we had in the release that we will have about 700 driverless vehicles on our network this year, 2,000 by the end of next year, the capital deployment against those is fairly limited. But as we start scaling out into the 10,000 plus territory in 2028 and beyond, we want to bring in third party capital against that and we feel good about the ROI that the third parties can get there. And Eric, just a little bit more for me, which is we do think that fleet financing for these cars is going to be somewhat unusual in that if you look at fleet financing, for rental car fleets, et cetera, they're all based on residual value of vehicles. And I think the residual value for AP vehicles isn't established yet. And so as a result, in the early days, we're going to take these vehicles on our balance sheets. We have a very strong balance sheet, are capable of doing so. And, I think a lot of the fleet financing is going to be based on revenue, kind of revenue potential of these fleets. And what we're able to demonstrate is that cars on our network get very, very high utilization and actually higher utilization on cars that aren't on our net. You know, we show a 30% kind of utilization premium on our network, and we're able to do so very flexibly. So, you know, if there's a fleet that for some reason fails in terms of their operations, we can take that AV vehicle and put it under separate ownership and it will still earn on the Uber network, so to speak. So we think that the financing on the Uber network can have a real advantage in terms of cost of capital versus alternatives. And it is kind of a business model that we're working with to establish with partners. The reaction has been actually, you know, they're quite interested. They want to diversify away from data centers, so to speak. So we're quite optimistic on it, but we do have to establish the business model, the utilization advantages, demonstrate that to the banks, and then go from there. Next question, please. Your next question comes from Nikhil Devnani with Bernstein. Your line is open. Hey there. Thank you for taking the question. I wanted to follow up on the international supply dynamic you called out. So just want to make sure, did something sort of change through the quarter? I think last time we had talked about Brazil, but it seems like there's a few more markets that are now reflecting this. So if you could just elaborate on what you saw through the corridor, that would be helpful. And then also, as we look forward, how should we be thinking about the supply side investments required? Because some of the variables called out, like immigration, feel a little bit more persistent. So it would be helpful to understand just the degree and persistence of these investments as you try and re-accelerate the business. Thank you. Yeah. Thank you, Nikhil. So I think what I would say is a lot of this is a continuation of the dynamics that we have seen through the year. And if you zoom out and look at the macro environment, with the escalation and the war in the Middle East, fuel cost impacts have been felt globally. Where it shows up most materially for us is in emerging markets where there is a level of price sensitivity on both the consumer and the driver side, and what we talked about last quarter in Brazil was specifically focused on motor supply from delivery competition in the market, but through the last quarter, we have seen the elevated fuel price impact markets like Brazil and India, in particular, quite meaningfully impacting the supply situation. Similarly, you know, the immigration dynamics have been in place through the year. But as we go through the back half of the year and we see elevated demand from the holiday season that you have coming through right now, which again, the demand picture is pretty strong, we see an elevated impact on the supply on the marketplace when the supply is short so that's kind of what we're calling out in Canada as well now this is a good problem where you know we are at the scale that we are operating at and we still are running into supply constraints rather than demand constraints and we know exactly how to address those kinds of challenges with the history that we've demonstrated, we're making targeted supply investments. So, this is focused on driver acquisition, retention, and engagement. And as we go through that kind of investment, we are already encouraged with the early signs of supply improvement we saw in October, and supply hours growth globally accelerated in October. including notable improvements in Brazil and India. So I think, you know, with all of that, you see our outlook, which is steady at the 18 to 22% growth range, which are steady from the last couple of quarters. So we feel good about where we are and the growth runway in front of us is extremely long. Over the last five years, we have doubled our eligible population penetration in our top 10 markets but it's still at only 10 right so we feel really good about that we can go i think just the additional factor that that we are uh dealing with is that we obviously have a year-over-year pressure on supply but then we also have seasonal pressure on supplies as well which is september october november december are uh kind of peak season for us both in mobility and delivery and in some markets like brazil uh mobility and delivery uh depend on two-wheel supply which for us is for example one of the examples of supply that that we need to add so those kind of intermingles so it's a it's seasonal uh issue and it's a year-on-year issue that that are hitting together uh we've got a good handle on it we're very optimistic about the trends uh as we see them in october and going into q4 and again this uh this is this is not the first time we have dealt with this kind of situation next question please your next question comes from brian nolak with morgan stanley your line is open great thanks for taking my questions maybe one on grocery just talk to us a little bit philosophically about the investments you need to make in grocery and retail to sort of further accelerate and compete that compete in that business in the us and how do you think about the the need to have a larger 1p presence so you know your own dark stores or your own sort of fulfillment operation yeah absolutely brian so we're very excited about the about the progress of our grocery and retail business we're you know run right now at a 15 billion dollar run rate growing 40 percent on a year-on-year basis you know we think this is like a 10 trillion dollar So it's an enormous market for us. And what we see from consumers is over and over is, you know, they want more stuff faster. They want everything faster. You know, I think when Amazon brought overnight shipping, it was it was magic. And now, you You know, the next hour shipping is magic, and pretty soon people are going to expect everything in 15 minutes. And we play right into that area. You know the areas of investment for us are really about selection. They're about affordability, and they're about kind of consumer experience. You know on the selection side, we're very excited to expand to Costco nationwide. We also have added a number of international players, Target, Decathlon, Priceline in Australia, Tesco in the UK, Rui in Germany as well. So we continue to invest in selection. And as we add selection, we have more consumers coming online as well, and also conversion rates improve. We continue to invest in affordability, whether it's fresh off Tuesdays or, for example, members not having any fees above $60 that our members are loving as well. And then we continue to invest in product innovation as well to make sure that, you know, our pick pack is as accurate as it can be. Shopper, we're investing in shopper quality, so we are paying high quality shoppers more. And we're also introducing technology, for example, where our shoppers will take a photo of an empty shelf to verify that, you know the item that you're looking for isn't there. It also helps our consumers, too, because when they see the empty shelf, they don't get upset. It's not the shopper's fault. It's just what they want wasn't there. And so it helps establish trust between both sides of the marketplace. So for us, it's just all about execution. You know, as it relates to dark stores, our number one priority has been to work with our partners and to help them grow their businesses. Now, we're very excited as it relates to Delivery Hero. They have built a substantial ClickCommerce and DarkStore business. And the benefit of DarkStores is that you have a much better handle on inventory. Usually your pick and pack success percentages, your found rates are much higher. So quality goes up as a result of the vertical integration. and, you know, this is a part of the Delivery Hero hopeful potential acquisition that we're very excited about. That team has been building their quick commerce business for, you know, well over, you know, seven, eight years. It is hit break even. It is growing at very attractive rates and we're very excited to add that as part of our portfolio once we close on Delivery hero. And just one additional comment on the dark store question. This is for us a fit for purpose sort of solution, right? We will not, we don't want to get into this business everywhere, but there are markets where it makes sense. As Dara mentioned, Delivery Hero has done a really good job with their dark store footprint in the Middle East. We are also, you know, in a position where we would be able to look at that business in Turkey, both with our existing presence in the market, but also with the GITIR transaction that we have done. And that business, again, is running near profitability. And then we have organically experimented with this in Taiwan as well. So ultimately, it needs to be a business that can be run well, has to meet the market conditions, and has to have a good return on assets. when you go into that sort of a field. So we'll be selective in where we engage with this. Otherwise, we would work with our grocery partners who are experts at doing that in their own space. Next question, please. Your next question comes from Ron Josie of Citi. Your line is open. Great. Thanks for taking the question. I want to ask a little bit more about the fully driverless, you know, rollout from 700 this year to 2,000 next year. And just help us understand a little bit on the geography, the geography pace of rollout. I think you said 50-50 in the U.S. international and how you're thinking about that. Thank you. Yeah, absolutely. So we're very excited. I mean, we got launches. Obviously, we're in market with Waymo already in the US. We're in a market with WeRide and Baidu with no drivers in a number of international markets. We expect to launch Zoox and Motional, as we mentioned, in Vegas this year. And then next year, we expect to add Nuro in California and then in Houston as well in Texas, at least early on in 2027. These are fully driverless commercial rides and av ride the middle of the year in Texas as well. And internationally, we suspect to add Pony and Momenta to our no vehicle operator kind of inventory. You know, in late 27, I do think we are going to be doing kind of testing rides, vehicle operator testing rides with NVIDIA, with Rivian, hopefully with Wabi as well, and also Wave outside of the U.S. So, you know, there's going to – the partner strategy and the panoply of all these partners are really going to start adding up, and we're quite confident of getting to the 2,000 vehicles in 2027. But the real goal is to get to tens of thousands of vehicles in 28 and beyond and really scaling the ecosystem. And, you know, we are in market in these markets. We have relationships with the cities. We have operations in those markets. We don't have to build demand. The demand is already there. So we think we can launch very quickly at very high utilizations for our partners, which makes us even more optimistic about the opportunity here. Next question, please. sure your next question comes from shweta kajuria with wolf research your line is open perhaps your line can you hear me yes sorry about that thank you for taking my question um let me try two please The first is on AV unit economics. So in the illustrative example that you gave, 30% increase in paid trips with a 23% decrease in fixed costs, and even if partners were to pay the transaction fee or take rate to Uber, that would still be additive to them. So my question is, how durable is that 30% decrease in paid troops that you would add? How durable is that advantage, as you think, long-term in AV? And then the second question I have is on just your capital allocation strategy. You talked about that in your letter. There's no change there in terms of your priorities, and you don't expect further M&A until the year end or after. But I guess, what was the rationale for easy cater? How are you thinking about capital allocation in general when you think about mobility and delivery, as well as AV going forward? Thanks a lot. Sure. Thanks, Greta. I'll take the first one. Dara's going to jump in on the second one. So on the utilization lift, I would start by saying we believe it's a very durable advantage for Uber. And maybe just for context, when we're talking about the 30% lift here, we are comparing Uber's deployments on a hybrid basis in the U.S. with mature 1P deployments, right? And these mature 1D deployments have the advantage of mix that in that they include San Francisco, which is a uniquely favorable market for EV deployments today. As that deployment scale broadens out, we expect that 1P deployments will likely have utilization that will be worse than what they're seeing in San Francisco. And in fact, what you're seeing on the ground today is exactly that. Both for Waymo and Tesla, their trips per vehicle per day in the new markets that they have launched this year is in the low teens versus high 20s that we are seeing on our network in these hybrid markets. And effectively, you're looking at 100% plus utilization for us in those markets. I think the other part of this is we are also going to likely have advantages on additional pieces of the unit economics pile. First, the vehicle costs over time are going to come down, and that will be true for many players. But in general, what we are trying to ensure here is that as we work with OEMs, we want to ensure that we have line of sight to advantaged pricing that we can deliver because we have scale. Second piece that we will have advantage on also is on shared charging maintenance and fleet infrastructure, since that can be shared across multiple EV partners. And I would think about this as the hyperscalers getting advantage versus on-prem data centers that were serving one conference. So I think those two pieces, in addition to the utilization, will support long-term economics. Our goal is for AV trips to deliver margins comparable to human-driven trips over time. And as we get beyond that kind of point, we can share savings with consumers and truly expand time beyond what we're already seeing on the ground right and in terms of you know capital allocation etc our priorities haven't changed obviously uh our number one priority is to drive organic growth um investment in the av ecosystem we talked about a 10 billion dollar commitment based on certain deliverables both an investment in partners uh and or av fleets etc that that's another priority and then there's m a and buybacks as well and we have plenty of capital uh for both we are going to shift to i would say more of the top two and and we're going to pull back on m a chiefly because we're really focused on integration of the deals that we've already announced um the generally they're performing great but we want to make sure we get the right cost of capital as it relates to M&A. And if you look at kind of our M&As philosophy historically and going forward, it's really in a couple of categories. You know, one, you'll see deals that expand our geographies, right? They allow us to offer our services in more countries. Delivery Hero is an example of that. Trendy All Goes is an example of it. And not only do we get into new geographies that are growing very, very fast, but it allows us to offer the platform advantage, the power of the platform, which is mobility and delivery cross promoting each other, membership programs cross promoting each other in more countries. So we're in many, many of the delivery hero markets, we're many, of the deliver hero markets. And it's just the extension of our platform geographically. The second area we look at are, what are capabilities that we can build that are specialized and we think really profitable. We talked about our premium business growing, and we've talked, for example, it's grown 35% year on year, and our U4B business grew almost 50% year-on-year. So premium is a theme for us, and corporate business is a thing for us is something that we want to kind of double down on. And those, for examples, are the acquisitions of Black Lane and Easy Cater that you asked about. BlackLane gives us more specialty, very high quality inventory, and EasyCater has specialized capabilities. They only work with merchant partners who focus on catering. A lot of times, a delivery partner has to come into the office, set things up. It's a different level of service, and there's a huge advantage in being able to offer both BlackLaine and Easy Cater to our U4B audience, which I think now we've got like half of Fortune 500 companies now as well. So those are established businesses, different capabilities, and we can introduce our U4D audience and really embed with them even more. And then third is kind of new products that can grow with our audience. So Spock here is an example of that. We want our product to be more relevant, for example, to commuters. Commute is one of our largest categories. And to be able to offer commuters an Uber to work, a pass to avoid surge, and parking if they want it when they want to drive is a great, for example, example for us building out our inventory of services to the commuter who is a top customer for us. So those are the themes that we're going after. We're really excited about the acquisitions that we have on our books. We are very excited about EasyGator. And generally, as stand-alones, they are operating at higher levels than our deal cases. And now we just want to make sure that the integration is right, the teams are treated well, and everything goes well, which is why next year I think the focus is going to be more on organic, autonomous, and then, of course, buying back stock opportunistically. I'd just add that from a process standpoint, for any deal that you see us do, we are always evaluating the build versus buy case. And we're looking at the accretion math relative to what it would look like if we just bought back our own stock. In this specific case, since you are specifically about EasyCater, the build-versus-buy math could not be more obvious. we are talking about acquiring a business that is profitable right now. We have more synergies coming. And relative to building this business, we expect that you would see a few hundred million dollars of profit swing in the build case versus buy. So I think we feel very good about the logic, and we now are focused on executing against it. Next question, please. Your next question comes from Michael Morton with Moffitt Nathanson. Your line is open. Good morning. Thank you for the question. I wanted to maybe talk about the potential combination of DoorDash and Instacart. Uber has talked a lot about the cross-platform success you've experienced from your Eats to your mobility business. So I was wondering if you talk about the potential opportunity and or risk that you see created by this combination thank you yeah absolutely so i i don't think honestly michael it's going to affect us too much um our grocery our grossing retail business is growing uh you know it's a 15 billion dollar run rate growing 40 percent our focus really is to continue to improve the product and the product still has a lot of improvement ahead of it in terms of selection in terms of quality in terms of on time rate in terms of fill rates etc you know when we talk to our merchant partners they want choice they want to develop direct channels they want plenty of partners including us and doordash and instacart to work with so this potential deal takes one of those partners off the table and we've already had kind of reach outs from our partners you know both who are very worried about the potential transaction and asking us what do you think uh and then two um wanting to actually work with us more uh wanting to build their business with us so that they are not overly dependent on a single platform if doordash and instacart happens which will be a very very large percentage of the of the online markets uh but from our standpoint the promise of this market it's a 10 trillion dollar market um you know this would create a competitor that has a big share of certainly the online uh portion of that market but we think for us uh we're going to continue to invest in and you know these acquisitions create a lot of distractions and at this point the reach outs we've gone from merchants are merchants who want to embed with us more deeply and want to build their business with us so that they have alternatives and you know it's going to be up to the government to um to decide whether your alternatives or two alternatives is better next question please your next question comes from ken gorelsky with wells fargo your line is open thank you uh two if i may please uh first could you talk about uh domestic or u.s mobility trends uh maybe what you saw in in 3q and and into 4q you talked about improving mobility growth, but I want to see if we can touch a little bit upon what you're seeing in the U.S. versus some of the international markets you've talked about. And in particular, I think there's a market focus on, continued on California, but maybe even in some markets in Texas where there's been heavier AV penetration. And the second question is, you talked about organic delivery acceleration. Could you talk about the drivers, you know, between kind of restaurants and grocery? Are you seeing core restaurant acceleration as part of that overall organic acceleration? Thank you very much. Yeah. Thanks, Ken. On the U.S. for mobility, we are seeing relatively resilient growth in the U.S. versus the international trends we talked about earlier in the call. You know, growth moderated a bit in Q3, but not as much as in the international markets. You Know, elevated gas prices are an issue globally, and there is some level of supply pressure that we're seeing in the US as well, but we are responding with targeted um investments supply investments that we uh talked about earlier um i think beyond the uh supply question what we are seeing in the us that continues to be true is the insurance tailwinds continue to build um you know we we talked about the meaningful acceleration in california trip growth they continue to outperform relative to the rest of the country two um our power Barbell's strategy on the product side continues to be really, really healthy in the U.S. U. S. Barbell products grew at 3x the rate of the overall business in Q3, and it's driven by strong innovation around growth bets portfolio, including wait and save, comfort, reserve, black, but then also expanding to new demographics with teens and women preferences that are targeting just new cohorts of consumers and creating more options for our consumer base. And then finally, from a sparse market standpoint, we just see so much runway in the U.S. Less than 10% of eligible consumers in sparse markets have used Uber in the last 12 months. That number in dense markets is 50% of consumers. So we continue to make improvements on supply and reliability in these markets, and that should have long-term impacts that are very favorable. Dara, do you want to take the second one? Yeah, and we're quite pleased in terms of U.S. delivery, which accelerated nicely. It's the second quarter in a row that organic growth in delivery and U.K. delivery accelerated, and really it's for a number of factors. One is mathematically our grocery and retail business and direct business, which are growing faster than our OFD business are becoming a higher percentage of the portfolios, so to speak. So you just have kind of a bigger, faster growing part of the business getting even larger. Our core restaurant business is also accelerating. And that is because of really merchant selection. The number of merchants that we added in the U.S. was up nicely about 12% on a year-on-year basis. So as we add more selection, everything helps. Conversion improves. We get new customers on the platform as well. Membership is definitely a tailwind for us. So members are now 70% of delivery gross bookings. So membership is deepening in engagement with our consumers as well. And then, of course, sparse markets. As Balaji said, spars markets is a play that we're running globally, but it's absolutely a play that we're running in the U.S. as well for delivery. That helps. And then last but not least is really deals. We are focused on kind of merchant-funded promotions in addition to the membership discounts that we give to our consumers. If you look at our ad business and merchant- funded promotions, they grew to over $10 billion on a year-on-year basis. And these are dollars that we are giving to our customers and the return for merchants is, you know, new consumers and kind of higher penetration in the marketplace. So all of it is working at this point. If there's one issue, it rhymes with mobility in that we continue to invest in delivery and couriers to make sure that, you know, kind of our courier growth keeps up with the consumer demand that we're seeing on the food side. That is right now the biggest challenge that we've got. But the team, we think, is more than up for it. Next question, please. Your next question comes from Mark Mahaney with Evercore. Your line is open. I just want to ask one question on the profitability of the mobility segment, these 8% margins you had this last quarter. With the supply initiatives that you're introducing in international markets, Can you maintain the profitability performance that you've had, or do we have a detour? Is it structural, or is it a temporary detour, or are there any detours just in those profit margins? Thank you. Yeah, Mark, I think I would just take you back to our philosophy as always, which is that we want to drive margin expansion for the total company on a year-on-year basis, and ideally we want it to do the same for the segments as well. uh but on a quarterly basis there is some variability in the business both from um you know just the uh investments we typically make in supply in holiday season uh etc so i don't i wouldn't call out any kind of meaningful changes in the uh margin trajectory for the business um and uh you know we would have uh some color on on just the uh q4 supply investments for mobility that would have an impact on take trade but not necessarily from a margin standpoint anything meaningful uh look i i think the final point i'd make here is on profitability we are uh if you look at our outlook, we delivered a quarter of mid-30% EPS growth. The Q4 outlook that we just provided at the midpoint is a 37% year-on-year growth on our non-GAAP EPS. So, if anything, you're seeing the profit ramp expand, and that puts us in a pretty good spot for 2027. and mark just a little bit more so so you understand the picture in terms of uh uh supply and demand you know we have base pricing for both uh kind of our consumer pricing and then base pricing floor driver courier pay uh etc then we have incentives and there are kind of call it rider side incentives driver side incentives eater side incentives uh you know that kind of courier incentives as well these are more flexible dollars that we target uh times you know like halloween make sure drivers show up etc or we'll target places uh if if we think that there's a ball game going on we'll put incentives for drivers uh to to show up to the ball game at the right time but the cool thing is that we just rebalance incentives between uh between riders and drivers for example in this case and so whereas last year more of the incentives went to riders to reduce price now this year we're taking down rider incentives and we're using those dollars to fund driver incentives now that does mean sometimes higher prices for riders which is something that we watch out for we will do trade-offs against profitability but that's something that We handle but there is a flexible incentive pool that we allocate to supply or demand based on the balance of the marketplace and that's part of kind of the art that we've got and then there's a lot of science algorithmic science that goes into a if you have a dollar what is the maximum predicted return for that dollar and should i get uh invest that dollar in a driver in brazil or should i invest that uh dollar in a rider in india for example um and and the algorithms are making these choices and they structurally can make these choices based on you know training on billions of uh of uh trips and and you know they can allocate these investments in a way that uh humans just can't thank you thank you last question please your last question will come from doug anmus with jp morgan your line is open thanks so much for the question um zara i was hoping to get your latest thoughts on AI agents. Can you just talk about some of the goals and differentiation that you can provide by building Agentech directly into the Uber platform, and then also how you're thinking about the opportunities on third-party platforms like Muse and others? Thanks. Yeah, definitely. So, Doug, I think our focus is making sure that we invest for the best possible experience if you come direct you know it's it's price uh your delivery time reliability selection obviously we have membership benefits and members now account for more than 50 percent of of our bookings to just build the best experience when you come to direct and and we're really focused on making sure that the direct app experience is already frictionless right so like the mean ride time booking is less than a minute it's actually 50 seconds that's how much time people spend on our app and 75% of our rides are a single tap based on personalizing your destination based on the data that we have on you. Our mean, if you look at the meeting time for an eater to reorder their favorite fruit, it's only 90 seconds. So we make sure that kind of coming to Uber doesn't require a bunch of toil. You can get in, you can get out, and because of the data that we have, you know, where you're going, when you're going there, et cetera, we think we're going to have a ton of people come direct to our site. And, listen, I used to work in the travel business where we were dependent on the Googles of the world. I don't want to go back there. So really kind of the best-in-class marketplace technology that we're building, operational execution, I think is going to Have more and more people coming direct to us. And we are building our own AI experiences. You know, for example, we have a cart assistant, which we're very excited about. And early signal shows that baskets that you build with a cart assistance are roughly twice the average of the average basket as well. And we're working on kind of each assistant, driver assistant, et cetera, to make sure that AI kind of we have the best AI assistance that can get you in and out of our services very, very quickly. That said, we will have discussions with kind of third-party AI agents. We think that it's another opportunity to reach our platform. We think it'll be a net positive in terms of demand into the ecosystem. And you can guess based on kind of our services, there are a lot of every single AI system company is talking to us, and we're really now negotiating the terms of trade. And the good news here is in most markets, you have two mobility, big mobility providers, two big delivery providers. You know, I think I've counted now there are eight different assistants, and I think there'll be more than ten assistants. So I think, you know, the content players in our space, in the physical space, we're kind of, you know, we have the fulfillment that demands on, you know, the services that we build are very large. I think the demands on our services are going to be very, very high. So something we're really excited about now, it's pretty small. Apology, I think you were telling me, AI, what are the transaction volumes at this point? Yeah. So I think just to put numbers to it, we had our one of our largest weeks last week because it was Halloween. So we did just around 320 million trips on Uber and Uber Eats. The volumes coming from AI agents for Uber EATS were around 500, 500 orders total. And for our rides business, it was a grand total of four trips that we fulfilled from agents. So it's very, very early and very limited traction that we're seeing so far. Yeah, listen, we hope that there will be more traction. We do think that we want to make services that are available to consumers in a delightful, easy way. We think our direct services are going to be the most delightful and easy, but we will work with these third parties. issues very very early uh and we want to make sure we're not dependent on any one player and i think we're very well positioned to uh uh in this environment going forward uh all right well i think that's it thank you everyone for joining thank you uh uber team for everything that you've done to deliver a great quarter um we're excited to close out the the year hopefully with a really really strong quarter and a big thank you to our investors and our owners who um who put their dollars uh and and faith in us as a company uh more to come thank you this concludes today's conference call thank you for joining you may now disconnect
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