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Being accessible is one of the major advantages startups have over big companies.

Y Combinator
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  • Founders adopting large corporate structures by hiring non-founder staff for functions like customer support anticipate creating inefficient operational models that fail to leverage the unique advantages of founder-led interactions.
  • Founders planning to directly engage with their user base expect to capitalize on the market preference for direct communication and the appeal of software created by its original designers.
  • Founders intending to listen to customers anticipate building a distinct competitive capability based on customer desires to feel heard, a trait identified as unattainable for large companies.