Apr 13, 2023, 1:50 PM ETInterview

Care about your customers. It’s your startup’s superpower.

Differentiating from large corporations by exceeding customer care expectations is identified as a critical competitive strategy, with failing to do so described as "giving away your power."
Emulating the operational style of major companies is characterized as a disadvantage that undermines competitive standing.
Prioritizing customer care is defined as a "superpower" in the market.
It is noted that it is "really really hard to beat a competitor who cares about the customer more than you do."
Customers are described as having an innate ability ("in their bones") to detect a lack of genuine concern for their needs.