Fireside Chat, Conference Presentation
Jennifer Tejada, CEO&Chairperson, PagerDuty: Never Miss a Beat Building Reliable Experiences with AI
- Major incidents disrupting customer technology and services are forecasted to rise as a persistent trend, with an average cost of nearly $1 million per major incident.
- Heavy reliance on edge technology and consumer applications is projected to drive revenue, profitability, and operating margins to fund future innovation and growth.
- PagerDuty aims to assist over two-thirds of the Fortune 100, 50% of the Fortune 500, and 50% of the Forbes AI 50 in maturing operations and improving resilience.
- PagerDuty intends to transition capabilities from event detection to code changes to enhance operational resiliency before customers notice issues.
- PagerDuty's vision involves automatically detecting, consolidating, and intelligently orchestrating responses to either the correct teams or autonomous agents.
- Increasing volumes of code generated by AI agents are expected to introduce higher variability and ecosystem complexity.
- Spotify plans to transform approximately 100 million lines of custom code and a billion lines of dependent code at scale using fleet management tools.
- Large-scale code transformations via LLMs are anticipated to be faster and more predictable, despite carrying a "nerve-wracking" trade-off regarding potential large blast radius.
- Spotify will leverage its internal developer portal, Backstage, to standardize codebase management and enable agents to correct systemic deviations.
- Spotify expects every developer to remain responsible for operating their generated code, requiring tools for root cause identification and quick remediation to prevent flow disruptions.
- Spotify intends to inform AI agents using "golden data sets" and context to prevent analysis of flawed data within ecosystems like 50,000 data pipelines.
- A custom AI chatbot named Ica, trained on golden standards and context, is planned for release within the external Backstage offering to standardize and defragment operations.
- Spotify plans to maintain a single cloud provider to address technical debt, simplify structure, and facilitate fleet shifts.
- Spotify intends to track engineer sentiment regarding technology levels as an indicator for detecting excessive system complexity.
- A "soundcheck" plug-in within Backstage will visualize when engineers deviate from the "golden path" to allow for timely correction.
- Spotify expects SaaS-based businesses to yield higher margins than music operations and plans to improve overall margins by commercializing infrastructure solutions.
- Spotify commercialized Backstage to provide other companies with a prepackaged solution to rapidly build ecosystems facing similar large-scale challenges.