Jennifer Tejada
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- RAISE Summit19 min
Jennifer Tejada, CEO&Chairperson, PagerDuty: Never Miss a Beat Building Reliable Experiences with AI
Spotify and PagerDuty are leveraging artificial intelligence and standardized infrastructure to address a 43% surge in major operational incidents that cost enterprises nearly $1 million each. By shifting from a pet-centric to a cattle-centric philosophy, Spotify enforced rigid "golden paths" through its Backstage platform, a move that enabled fleet-wide code transformations and the commercialization of its internal tools as the B2B "Portal" product. This evolution toward automated digital resilience and code remediation prioritizes predictability over developer autonomy, allowing Spotify to manage its massive codebase while transforming into a higher-margin infrastructure provider.
- a16z20 min
a16z Podcast | Boards, from Both Sides of the Table
Jennifer Tejada, Margit Wennmachers
Jennifer Tejada, serving simultaneously as CEO of PagerDuty and a corporate director, leverages her history of opportunistic board entry and deep-dive due diligence to advocate for mutual diligence and distinct board perspectives. She structures her dual roles to ensure transparency through strict communication protocols while utilizing diverse board members like Andreessen Horowitz's John O'Farrell for targeted business alignment. Her approach emphasizes rigorous board management that balances intense private-equity style scrutiny with a "no surprises" policy to foster constructive operator empathy and strategic clarity.