Julie Hyman

BofA's Hari Gopalkrishnan on AI Strategy with Julie Hyman

Hari Gopalkrishnan, Julie Hyman

Bank of America is allocating over $4 billion annually to scale AI from pilot programs to enterprise-wide deployment across its relationship management and credit underwriting operations. This strategy prioritizes solving specific business problems with rigorous governance focused on customer experience, return on investment, and safety, resulting in tools currently serving 25,000 advisors with plans to expand to 50,000. Despite significant efficiency gains, the bank maintains a growth trajectory by hiring 20,000 new employees this year to leverage AI for increased client capacity rather than workforce reduction.