Mike Shinoda

Technology, Creativity, Values: What Drives the New Disruptors?

Andy Serwer, Brandon Beck, Brad Delson, Dave Gilboa, Payal Kadakia, Mike Shinoda, Eric Schmidt, Bradley Horowitz, Brad Lee O'

Four industry leaders from Riot Games, Linkin Park, ClassPass, and Warby Parker present a "New Disruptor" business model that replaces quarterly profit maximization with long-term stakeholder unity. By integrating employees, fans, and customers into a single ecosystem, these organizations leverage deep empathy and real-time feedback to achieve Net Promoter Scores in the high 80s and 90s. This strategy reframes relationships as the primary asset, enabling rapid organizational scaling while maintaining social missions that directly drive sustainable profitability.