Scott Thomas
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- RAISE Summit20 min
Amit Zavery & Scott Thomas: Pace vs Panic. Governance vs Chaos. How Companies Can Survive the AI Era
ServiceNow addresses the critical tension between accelerating AI adoption and maintaining rigorous governance by launching an AI Control Tower to track and manage autonomous agents within a centralized asset framework. Parallel to this, the company evolved its acquisition strategy to target deep-domain leaders like Logic.ai, integrating their specialized IP to solve complex orchestration problems while demonstrating that internal AI deployment can generate substantial value without reducing headcount. By generating $325 million in value through a hybrid human-digital workforce and achieving high call deflection rates, ServiceNow positions its "no-layoff" approach as a counter-narrative to industry trends driven by fear and cost-cutting.