Taliba Woods
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- Bank of America26 min
Changing the Game: Holly O’Neill & CVS Health Chief Customer Officer Michelle Peluso
Holly O’Neill, Michelle Peluso, Telebah Woods, Taliba Woods
In the inaugural "Game Changers" episode, Bank of America's Holly O'Neill interviews CVS Health's Michelle Peluso to explore a customer-centric leadership philosophy built on a "learn-it-all" mindset and the integration of high-tech and high-touch strategies. Peluso details how CVS Health addresses the U.S. mental health crisis by combining virtual and physical care while citing Nike and Chewy as benchmarks for innovation and emotional connection in retail. Complementing this business discussion, a separate segment features Taliba Woods, who highlights the critical role of homeownership in generational wealth creation and shares her journey advancing financial literacy within multicultural communities.