Business Wire·Apr 21, 2026, 5:00 AM ET

8x8 Launches Retail Nationwide in the UK to Close the Communication Gap Costing Stores Sales

EGHT

8x8, Inc. launched its UK debut of Retail Nationwide at Retail Technology Show 2026 to address communication gaps for mobile retail staff & shift-based teams.
Retail Nationwide is designed for shared devices & multi-location operations, allowing one license to cover a desk phone plus up to five shared mobile or tablet devices.
The solution enables calls to ring across all connected devices so the nearest available person can answer, reducing missed calls & inconsistent responsiveness.
Standardized configuration across locations reduces provisioning time for new store openings & simplifies IT management.
Michelle Kelly, Retail Expert at 8x8, stated the new pricing model reflects retail realities & solves issues caused by legacy office-centric communication tools.
8x8 is partnering with channel partner Global Telecom Networks (GTN) to address friction caused by staff turnover & unused licenses in traditional models.
8x8 Aftersale Assist utilizes AI-powered self-service & one-way video support to resolve post-purchase issues faster & reduce avoidable returns.
8x8 Sales Assist provides AI-driven insights & guided conversations to improve sales team efficiency, personalization, & customer loyalty.
Core capabilities include MDM integration for large-scale device management, simplified onboarding for shared handheld devices, & a managed version of the 8x8 Work app.
8x8 will showcase these solutions at Stand G22 at the ExCel London during Retail Technology Show 2026.
The 8x8 Platform for CX adheres to security standards, compliance frameworks, & privacy-by-design principles for responsible AI use & data protection.