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8x8 Named 2026 MetriStar Top Provider for CPaaS by Metrigy, Recognised Across Three Categories

EGHT
  • 8x8, Inc. has been named a 2026 MetriStar Top Provider for CPaaS by Metrigy based on data from a global CX study of 1,437 companies.
  • The company also received the MetriStar Top Provider recognition for CCaaS within the same award program.
  • Awards were determined by the Customer Experience MetriCast 2026 study surveying CX leaders across 10 countries in North America, Europe, & Asia-Pacific.
  • 8x8 achieved above-average scores in business success & customer sentiment, specifically excelling in CSAT improvement, revenue growth, platform reliability, & no-code/low-code application quality.
  • Metrigy highlighted 8x8 as a rare vendor offering integrated CPaaS, CCaaS, & UCaaS within a single platform.
  • The research identified 8x8's approach of treating CPaaS as a programmable CX stack layer rather than a standalone toolkit as a key differentiator.
  • The 8x8 CPaaS portfolio includes global messaging, voice, & video APIs; 8x8 Connect for campaign management; 8x8 AI Studio for conversational AI; & omnichannel solutions like WhatsApp Flows.
  • Metrigy research found that customer satisfaction improvement is the strongest business impact of CPaaS deployments, followed by revenue growth & employee efficiency gains.
  • 8x8 connects organizations through an integrated platform combining Contact Center, Unified Communications, & CPaaS solutions with embedded AI.