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AI Expands Automation of Contract Management, Raising Stakes for Data Governance, ISG says

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  • Enterprises are integrating AI into contract lifecycle management (CLM) systems to enhance drafting, negotiation, & execution.
  • The 2026 ISG Contract Lifecycle Management Buyers Guide evaluates 18 software providers on their ability to connect contracting with business operations.
  • CLM software has evolved from simple document storage to a comprehensive platform for managing the entire contract lifecycle with automated workflows.
  • Barika Pace from ISG states that over 50% of new enterprise CLM investment will shift to AI-powered contract intelligence by the end of 2028.
  • Modern CLM tools capture structured data to make commitments visible across legal, sales, procurement, & operations teams while integrating with billing, CRM, & ERP systems.
  • Key CLM capabilities include portfolio analysis to identify risky terms & cycle-time analysis to spot process delays.
  • ISG emphasizes that accurate underlying data is critical for AI success, requiring strict governance regarding accuracy, explainability, & human oversight.
  • Conga is named the top Overall Leader, followed by CobbleStone & Oracle, with Icertis & Zoho rated as Innovative.
  • CobbleStone, Conga, Docusign, Ironclad, Leah, & Oracle received Exemplary ratings for Contract Lifecycle Management.
  • The ISG research is independent, conducted over a year without sponsorship from software providers, to help enterprises optimize IT investments.