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Aurora Mobile's GPTBots.ai Helps NTS Turn 38 Years of Contact Center Expertise into Human-Led AI

JG
  • Aurora Mobile Limited (NASDAQ: JG) announced a partnership with AI Storm Co., Ltd. (Tokyo Stock Exchange: 3719) to deploy its GPTBots.ai platform.
  • The collaboration will validate a Human-Led AI initiative within Nihon Telesystem, Inc. (NTS), a wholly owned subsidiary of AI Storm.
  • NTS aims to address labor shortages & knowledge transfer challenges by converting 38 years of veteran agent expertise into reusable AI capabilities.
  • The Human-Led AI approach supports agent judgment rather than replacing human staff.
  • GPTBots.ai will create a continuous loop spanning three stages: training via role-play simulation, live call support with real-time cues, & post-call analysis for quality improvement.
  • The platform integrates corporate knowledge, service standards, & conversational context to ensure consistent service quality across all agents.
  • Makoto Nishihama, Director of NTS, stated the goal is to embed veteran experience into daily operations to improve response consistency.
  • Chris Lo, Founder & CEO of GPTBots.ai, emphasized that the project helps Japanese enterprises move AI from validation to production while keeping people at the core.
  • This partnership marks GPTBots.ai's initial entry into Japan's service industry for contact center intelligence.
  • Future efforts will focus on validating AI across training, real-time response, call analytics, & quality management.