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BB&T Named Top Site for Overall Customer Experience Among U.S. Retail Banking Websites for Second Straight Year, Placing First in all Four Customer Experience Categories

SAN MATEO, Calif.--(BUSINESS WIRE)--Keynote® (NASDAQ: KEYN), the global leader in Internet and mobile cloud testing and monitoring, today announced the results of a new study examining the business effectiveness of U.S. retail bank marketing websites. In the latest Keynote web banking study, BB&T took first place for Overall Customer Experience for the second year in a row, while Citibank scored highest for Responsiveness (Speed) and U.S. Bank took first for Reliability. The entire study is available for immediate purchase. To request more information please visit: http://bit.ly/BankingStudy.