Business Wire·Dec 16, 2025, 10:30 AM ET

BigPanda Introduces AI-Powered External Observability and a New Partnership with Downdetector by Ookla

BigPanda announced a strategic integration with Downdetector by Ookla to provide real-time visibility into third-party outages directly within its AI Incident Assistant.
The partnership combines internal telemetry with external signals to help enterprises quickly distinguish between internal infrastructure issues and external service disruptions.
External data sources include social media and user reports from Downdetector, third-party application statuses for SaaS, Cloud, & ISPs, & environmental factors like power outages or weather events.
The integration enables teams to reduce Mean Time to Innocence by immediately clarifying when incidents stem from factors outside their organization.
Organizations can avoid unnecessary bridge calls & communicate proactively with end users by identifying external causes early in the root cause analysis process.
A global gaming publisher utilized the integration to detect a critical incident where DDoS protection blocked valid traffic & silenced internal telemetry, a failure invisible to internal dashboards.
BigPanda delivers agentic automation for IT Operations to transform manual processes into intelligent, autonomous systems that detect & respond to incidents at machine speed.
Ookla is a division of Ziff Davis (NASDAQ: ZD) & combines data from Speedtest, Downdetector, Ekahau, & RootMetrics to deliver network & connectivity insights.