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Broward County, Florida selects ServiceNow to put AI agents to work for government employees

  • Broward County Government has successfully gone live with ServiceNow IT Service Management & Workflow Data Fabric to unify service requests, incidents & workflows.
  • The implementation connects siloed data across 800+ departments serving 8,000 users to enable real-time decision-making & faster response times.
  • The County evaluated 35 AI use cases & utilizes AI Search & automation to streamline manual workflows & provide complete visibility into shared data.
  • ServiceNow Elite Partner Beyond20 supported the project throughout planning, configuration & testing to align the platform with evolving organizational needs.
  • The initiative establishes a governed AI platform designed to enhance employee efficiency & deliver transparent, responsive services to the County's 2 million residents.