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Calix Honors 8 Innovative Customers Achieving Revenue Growth, Cost Savings, Business Expansion, and Stronger Subscriber Loyalty

CALX
  • Calix announced the 15th annual Customer Innovations Awards at its 2026 conference to recognize service providers using Calix One & SmartLife managed services for measurable business growth.
  • Award winners demonstrated key results including a 16 percent ARPU increase, more than tripled multifamily deployments, 75 percent fewer support calls, & 20-point Net Promoter Score gains.
  • RTC Networks received the AI Innovation Award for using Agent Workforce to accelerate support responses & improve new-hire training.
  • Roxane Prieb of SC won the Champion for Success Award for advancing from a technician to a customer experience manager via Calix University learning.
  • GigaBeam Networks won the Collins Marketing Innovation Award after growing top-tier package adoption by 460 percent & ARPU by 16 percent through persona-based Wi-Fi packages.
  • AcenTek earned the Network Transformation Award for modernizing its network architecture with a 100 Gbps backbone & Calix Intelligent Access appliances.
  • Blue Stream Fiber received the New Market Innovation Award for more than tripling multifamily deployments & achieving a 4.99 out of 5 resident satisfaction score using SmartMDU.
  • Clearwave won the Subscriber Experience Loyalty Excellence Award for cutting outage-related calls by 52 percent & raising NPS by 20 points via automated notifications.
  • Brightspeed secured the Subscriber Experience Onboarding Excellence Award by reducing first-week support calls by 75 percent through proactive monitoring & engagement.
  • Mosaic Technologies received the Sustainability Innovation Award for reducing power costs per subscriber by 65 percent while growing its subscriber base by 90 percent.
  • Calix emphasized its AI-native Calix One platform & Calix Success services as key drivers for turning subscriber insights into business outcomes.
  • Nancy Tichbon, Calix chief customer officer, stated that success requires understanding unique provider needs & leveraging technology to deliver meaningful community outcomes.
  • Calix operates with over 1,200 customers & has invested more than $2 billion over 15 years, recently earning 81 culture & innovation awards since 2025.