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Capital One Recognized by J.D. Power and Associates for Outstanding Customer Service

MCLEAN, Va.--(BUSINESS WIRE)--Capital One (NYSE:COF) has been recognized by J.D. Power and Associates for outstanding customer service across its Retail Banking, U.S. Card and Small Business Card call centers. The call centers received certification by successfully passing a detailed audit of their recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities. Additionally, J.D. Power and Associates conducted a random survey of Capital One Bank and Credit Card customers who recently contacted the call centers.