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Conduent Survey Reveals Employers Struggling to Balance Rising Healthcare Costs and Employee Expectations for Comprehensive Health & Wellness Benefits

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  • Conduent Incorporated released its 2026 Blueprint for Smarter Health Survey highlighting the tension between employee demand for personalized wellness benefits & rising healthcare costs.
  • 69% of employers expect medical trend rates exceeding 7% in 2026 due to historic inflation pressures.
  • 65% of employers measure benefits success by improved talent attraction & retention, while 65% of employees prioritize mental health & wellness programs.
  • 71% of organizations are implementing AI-driven tools to help employees select optimal benefits, & 64% plan to offer virtual assistants for navigation support.
  • The Business Group on Health projects a potential 62% increase in healthcare costs by 2026 compared to 2017, equating to roughly $5 million in additional annual spend for a 10,000-employee company.
  • Conduent's Life@Work Connect platform uses AI to integrate health, retirement, & wellness data for personalized employee journeys & optimized spend.
  • The platform features "Conni," an AI virtual assistant that provides interactive content, educational resources, & guided recommendations to maximize benefits usage.
  • AI integration enables employers to gain insights into enrollment trends, usage patterns, & benefit performance to eliminate wasted spend & improve operational efficiency.
  • Kimberly Marshall, Chief Commercial Officer at Conduent, stated that advanced technology solutions are essential for balancing cost containment with comprehensive health & wellness offerings.