Ctrip.com Selects Acme Packet to Rapidly Scale Contact Center Services

BEDFORD, Mass.--(BUSINESS WIRE)--Acme Packet® (NASDAQ: APKT), the leader in session border control solutions, today announced that Ctrip (NASDAQ: CTRP), China’s largest on-line booking company for hotel reservations, airline tickets and packaged tours, has deployed Acme Packet Net-Net® session border controllers (SBCs) to deliver IP communications to a new 24-hour global IP contact center with SIP trunking in Nan Tong, Jian Su province. With more than 40 million registered members, Ctrip has become one of China’s best known brands, booking more than 2 million room nights a month in its network of more than 32,000 hotels worldwide. Averaging 40 percent year over year growth, Ctrip has launched the new IP contact center with 12,000 call agents to help it respond to growing worldwide demand for its services.