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CUSTOMER SUCCESS: EasyStreet Gets Easier Handling of Service Requests with BMC Software

HOUSTON--(BUSINESS WIRE)--EasyStreet Online Services is Oregon’s leading managed services provider, offering a full range of IT infrastructure solutions. As its client roster grew, the company experienced difficulty tracking large quantities of service requests over multiple channels, such as email and phone. It therefore sought a solution that would consolidate IT service management functions while supporting its planned implementation of IT Infrastructure Library® (ITIL®) best practices.