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CUSTOMER SUCCESS: Indiana University Delivers Strategic Insight and Operational Efficiency With BMC Software

HOUSTON--(BUSINESS WIRE)--Indiana University is a major multi-campus public research institution and a world leader in higher education, serving 130,000 students, faculty and staff. The university needed information from their IT service management (ITSM) solution that could guide important strategic decisions – such as resource allocation to support the IT needs of its learning community. The prospect of becoming an outsourced IT service management partner for Ivy Tech Community College, which would increase contact volume 60 to 70 percent, made this need even more urgent.