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Deliverect and SoundHound AI Partner to Turn Voice Into a Fully Automated Ordering Channel for Restaurants

SOUN
  • Deliverect & SoundHound AI announced a partnership to automate restaurant voice ordering from customer interaction to kitchen fulfillment across drive-thru, phone, kiosk, & in-car channels.
  • The integration supports over 100 languages & connects SoundHound Smart Ordering directly to Deliverect's menu management platform for real-time data synchronization.
  • Voice AI agents capture orders without manual re-entry or handoff errors, routing them straight to kitchen fulfillment via Deliverect's certified POS integrations.
  • The solution eliminates order failure points during peak hours, ensuring higher order capture rates, consistent upselling, & reduced wait times.
  • Restaurant teams are freed from answering phones to focus on cooking & guest service while menu accuracy is maintained automatically.
  • Deliverect's 550+ POS integrations across 50+ countries allow Smart Ordering to launch in any market without custom development.
  • SoundHound AI VP Mike Lauricella stated the partnership embeds AI agents into the restaurant tech stack to reduce front-of-house strain & enhance customer experience.
  • Deliverect US & Canada Head Don MacMillan noted the partnership makes voice ordering as accurate & fast as digital orders, ending missed calls & re-keying.
  • Deliverect serves over 80,000 locations worldwide & processes 30 million API calls daily, while SoundHound AI utilizes its OASYS agentic platform for conversational workflows.