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Discovery Health expanded access to mental healthcare for 22,000 members in one year, with better outcomes and lower hospital costs

AMWL
  • Amwell published a case study on Discovery Health's use of SilverCloud to deliver a fully funded digital mental health benefit in South Africa.
  • 22,000 Discovery Health members activated the benefit within the first 12 months of the program.
  • Members with moderate to severe depression showed clinically significant improvement rates ranging from 60% to 78%, depending on baseline severity.
  • Members with moderate or severe anxiety demonstrated clinically significant improvement rates of 60% to 66%.
  • 90% of surveyed users reported satisfaction with the digital care service.
  • Adjusted mental-health-related in-hospital costs decreased by 6% in the year following program use.
  • Activation rates were approximately three times higher among members already using other digital health services.
  • Activation was approximately 30% higher among members newly diagnosed with depression compared to those diagnosed one year or more earlier.
  • The program embedded SilverCloud directly into existing referral pathways, allowing members to access structured internet-based Cognitive Behavioral Therapy with human support.
  • The case study highlights the effectiveness of funding digital care as part of an existing benefit while maintaining clinician involvement.
  • Amwell's SilverCloud platform has supported over one million users internationally, though U.S. therapy is delivered through Amwell Medical Group virtual visits.
  • Discovery Health Medical Scheme is the largest open medical scheme in South Africa, operating independently from the Discovery Group.