Business Wire·Jun 23, 2026, 9:00 AM ET

Five9 Launches Breakthrough New Release of Voice AI Agents to Power the Next Generation of Agentic Self Service

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Five9 launched Voice AI Agents at Customer Contact Week 2026, featuring a new purpose-built architecture designed for the agentic era to replace legacy IVR systems.
New research indicates 65% of organizations are implementing AI use cases, with self-service automation ranking as a top use case at 42%.
The platform enables autonomous workflows through coordinated multi-agent orchestration, allowing specialized AI agents to collaborate on complex, multi-step customer experiences.
Features include low-latency streaming, multilingual support, interruption detection, & background noise management to create human-like conversations.
AI capabilities extend beyond answering to performing secure tool-calling actions such as authentication, record updates, transaction processing, & service task completion.
The system supports seamless handoffs between AI & human agents using "humantic data," which annotates skilled human work to teach AI effective performance.
Enterprise governance is ensured through built-in guardrails, automated post-call evaluations, LLM blinding for sensitive data, & workflow task verification.
The proprietary Agentic Voice Switch unifies speech, reasoning, & voice generation natively within the carrier-grade telephony platform without silos.
AI Agent Studio provides a unified environment for building, testing, deploying, monitoring, & continuously improving agents with versioning & rollback capabilities.
Early adopter PODS reported exceeding containment targets, reducing handle times, & planning to handle over 100,000 service calls by year-end.
Analyst Maribel Lopez noted the industry shift from simple response systems to task-completing agents requiring robust governance & security for scale.
Five9 powers customer experience platforms for over 3,500 enterprises across 140+ countries, with the new release showcased at booth #510 in Las Vegas.