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Five9 Named a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service for the Ninth Time

  • Five9 was named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for its Completeness of Vision & Ability to Execute.
  • This recognition marks the ninth time Five9 has been designated a Leader in the CCaaS Magic Quadrant.
  • CEO Amit Mathradas emphasized that AI is expanding contact center capabilities through Humantic CX, which integrates human & AI agents on one platform.
  • The Five9 Genius CX Platform serves organizations ranging from midsize centers to enterprises with over 10,000 agents.
  • Recent platform expansions include Voice AI Agents, Agentic QM, attribute- & AI-enabled routing, an open orchestration framework, & vertical integrations like Epic.
  • The Advanced Campaign Manager, launched in early 2026 following the 2024 acquisition of Acqueon, enhances outbound dialer capabilities with multichannel management.
  • Five9 provides technical account management support to customers post-go-live.
  • The company serves over 4,000 customers across 140+ countries, including major health systems & financial institutions.
  • The Five9 platform is built on Genius AI & supports every channel & workflow with governance & ecosystem flexibility.
  • The Gartner report was published on October 19, 2026, by researchers Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, & Pankil Sheth.