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Five9 Recognized on CRN's 2026 AI 100 List for Third Consecutive Year

  • Five9 was named to CRN's 2026 AI 100 list in the Software category for the third consecutive year.
  • The company is recognized as one of CRN's Top 20 Hottest AI Software Companies for its enterprise AI innovation & business impact.
  • This recognition follows Five9's inclusion in CRN's 2026 Cloud 100 as one of the 20 Coolest Cloud Software Companies.
  • Five9 research indicates 81% of business decision makers have implemented AI in contact centers, with 78% meeting or exceeding expectations.
  • 84% of organizations reported improved self-service capabilities due to AI adoption within Five9's platform.
  • Healthcare customer Exact Sciences achieved a 45% call containment rate & 60% patient time savings using Five9 AI.
  • Financial services customer SumUp reported 50% call containment, 23% cost savings, & a 10% increase in self-service.
  • Five9's Genius AI portfolio features AI Agents that reason, decide, & take action across customer interactions.
  • The Five9 Fusion ecosystem expands partnerships with Salesforce, ServiceNow, & Epic to connect AI, data, & workflows.
  • Five9's Intelligent CX Platform is trusted by over 3,000 customers & 1,400 partners globally.