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Five9 Strengthens Open Platform Strategy with Evolution of Five9 Fusion

  • Five9 launched the evolved Five9 Fusion Partner Program on March 10, 2026, to unify product integrations, ISVs, & embedded technology partners.
  • The program addresses enterprise challenges regarding disconnected data, AI initiatives, & business systems by creating an open CX orchestration ecosystem.
  • Building on 2025 integrations with Salesforce, ServiceNow, & Epic, the new framework extends support across the entire customer experience lifecycle.
  • Key benefits include faster time to value through structured roadmaps, end-to-end CX orchestration, enterprise-scale personalization, continuous optimization, & a future-ready foundation.
  • The initiative supports Five9's Agentic CX vision by connecting AI, data, enterprise applications, & partner ecosystems to accelerate innovation.
  • Intelligent CX Platform enhancements include improved VoiceStream & TranscriptStream interoperability, a new AI Agent Connect integration API, & deeper Five9 OneVUE integration.
  • The expanded program creates opportunities for collaboration, co-innovation, & joint go-to-market initiatives with enhanced enablement for partners.
  • Five9 currently serves over 3,000 customers & 1,400 partners globally using its Genius AI-powered Intelligent CX Platform.