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Florida City Gas and Florida Public Utilities Named 2025 Utility Customer Champions by Escalent

  • Chesapeake Utilities Corporation announced that its subsidiaries, Florida City Gas and Florida Public Utilities, were named 2025 Utility Customer Champions by Escalent.
  • Only 36 utility providers nationwide received this recognition for delivering exceptional service & strong commitment to customer satisfaction.
  • The designation is based on Escalent's analysis of the Engaged Customer Relationship Index, requiring a score within the top decile.
  • Both subsidiaries achieved a score of 769 on the index.
  • This marks Florida Public Utilities' first Customer Champion designation & Florida City Gas' fourth recognition from Escalent.
  • Jeff Sylvester, senior vice president & chief operating officer, stated the honors reflect team strength & a commitment to safe, reliable service.
  • Kim Estrada, assistant vice president of customer operations, emphasized the commitment to placing the customer at the center of operations.
  • Florida City Gas previously received 2024 Customer Champion, 2023 Easiest to Do Business With Brand, & 2022 Most Trusted Utility Brand honors.
  • Florida City Gas serves over 122,500 customers across eight Florida counties & operates approximately 3,980 miles of distribution & 80 miles of transmission pipelines.
  • Florida Public Utilities serves over 153,000 customers throughout Florida, distributing natural gas, propane, & electric services.