Immediate Greeting of Customers Plays Key Role in Aftermarket Service Satisfaction, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Saying hello and acknowledging customers upon arrival at an aftermarket service facility can significantly improve customer satisfaction scores, specifically those for full-service maintenance and repair, quick oil changes and tire replacement. Satisfaction scores decline when customers wait more than three minutes before they’re acknowledged, according to the J.D. Power 2021 U.S. Aftermarket Service Index (ASI) StudySM fueled by SurveyMonkey, which was released today.