PR Newswire·Nov 9, 2026, 3:00 PM ET

Kyndryl Expands Partnership with ServiceNow to Enable Trusted Autonomous Operations

Kyndryl (NYSE: KD) announced the availability of Kyndryl Autonomous Operations for ServiceNow on the ServiceNow Store on November 9, 2026.
The new offering is co-developed by Kyndryl & ServiceNow, combining Kyndryl Bridge operational data with the ServiceNow AI Platform.
The solution aims to boost productivity, reduce risk, & improve business outcomes through data-driven AI insights & automated remediation.
Kyndryl Bridge provides context across assets, configurations, dependencies, performance, events, changes, incidents, risks, & resolutions to enable trusted autonomy.
Specialized Kyndryl agents use this context to proactively identify failure patterns, generate causal analysis, assess risk, & provide step-by-step remediation guidance.
Since its 2022 launch, Kyndryl Bridge has served as a foundation for over 1,400 enterprises, processing millions of observability signals & generating over 16 million AI insights monthly.
The platform has proven to reduce IT incidents by up to 50% using more than 10,000 predefined best practices, runbooks, & engineering actions.
The partnership includes expanded work on AI-powered employee experiences via Kyndryl AI Front Door, powered by ServiceNow EmployeeWorks.
Manufacturers, retailers, & banks globally are currently utilizing the combined capabilities to modernize IT operations & apply automation across complex environments.