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LivePerson Announces Fourth Quarter 2025 Financial Results

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  • LivePerson reported fourth-quarter 2025 total revenue of $59.3 million, a 19% decrease year-over-year driven by customer cancellations & downsells.
  • Adjusted EBITDA for the quarter was $10.8 million, exceeding the high-end of the company's guidance range.
  • The company signed 40 deals in the quarter, comprising 36 expansions & 4 new customers.
  • Trailing-twelve-months average revenue per enterprise & mid-market customer (ARPC) increased 8.8% to $680,000.
  • Net loss for the quarter was $46.1 million ($3.92 per share), improved from a net loss of $112.1 million ($19.00 per share) in the prior-year period.
  • Adjusted operating income for the quarter was $5.5 million, up from $1.0 million in the fourth quarter of 2024.
  • Cash & cash equivalents stood at $95.0 million at December 31, 2025, down from $183.2 million at the end of 2024.
  • For the first quarter of 2026, the company expects revenue between $53 million & $55 million, with adjusted EBITDA ranging from $2 million to $5 million.
  • Full-year 2026 revenue guidance is set between $195 million & $207 million, with adjusted EBITDA projected between $(4) million & $7 million.
  • Recurring revenue is expected to represent 92% of total revenue for both the first quarter & full year of 2026.
  • Major Q4 2025 expansions included a European telecommunications provider, a South American bank, & a global airline carrier.
  • A new customer logo added in Q4 was a New Zealand-based wealth manager.
  • The company highlighted progress on the Syntrix platform launch, Google Cloud partnership scaling, & platform modernization near completion.
  • LivePerson will host an earnings teleconference on March 12, 2026, at 5:00 PM ET to discuss these results.