MetCare Health Care Team Scores High Marks in Customer Satisfaction
BOCA RATON, Fla.--(BUSINESS WIRE)--Metropolitan Health Networks, Inc. (“Metropolitan” or “MetCare”) (NYSE Amex:MDF), a leading provider of health care services in Florida, today released the results of a comprehensive customer satisfaction survey undertaken by DSS Research, a leading independent health care market research organization. The survey was designed to assess customer satisfaction with MetCare of Florida, Inc., Metropolitan’s wholly owned provider service network (PSN) subsidiary, its physicians, their staff, and their facilities, and to identify areas for improvement in the delivery of health care service.
My Doctor Listens to Me, Cares About My Well Being, and Gave Me Easy to Understand Instructions… Great Ratings for Doctor/Patient Interaction and Communication!
Overall survey results indicated a high level of satisfaction with nearly 9 of 10 responders (88.5%) rating their doctor as 8, 9, or 10 on a scale of 0-10, and 95.2% of responders indicating that they were likely to recommend their doctor to their family and friends.
MetCare received high marks from customers who responded that they were pleased with their doctor interaction and communication. Results included:
- listening carefully to customers (87.5%),
- treated customers with courtesy and respect (89.2%),
- showed interest in customer questions and concerns (96.1%) and,
- explaining things in a way that was easy to understand (85.9%).
96.2% of survey responders received assistance in making changes to help prevent illness and 97% agreed that their physician showed concern for the their physical comfort.
“Putting our customers first has always been our method of delivering excellent primary care…” states Dr. Guethon
Commenting on the survey outcomes, Dr. Jose A. Guethon, President and Chief Operating Officer of Metropolitan Health Networks, Inc. stated, “Collecting customer feedback through these types of surveys helps us to improve on the delivery of care to our customers. Putting our customers first has always been our method of delivering excellent primary care and survey results help us to implement changes for constant improvement.”
“We are delighted with these results,” Guethon commented further, “With a model of care that brings the customer in as a full partner, backed by a multi-disciplinary health care delivery team that is lead by their primary care physician, we are seeing significantly better customer outcomes – meaning our customers are, by and large, happier with their health care experience. This serves to increase customer satisfaction while ultimately bringing down costs, which in our business, is a potent combination.”
About Metropolitan Health Networks, Inc.:
Metropolitan is a growing health care organization that provides comprehensive health care services for Medicare Advantage members and other patients in Florida. To learn more about Metropolitan Health Networks, Inc. please visit its website at www.metcare.com
About DSS Research
DSS Research is a national research and consulting firm specializing in health care. Since 1982, DSS has conducted research and provided customer insights and solutions for health insurance organizations, health care providers, health and wellness organizations and medical products companies across the country and the globe. The firm’s services include product development services, customer experience and satisfaction research, brand analysis and strategy research, ad and communications testing and tracking, market segmentation and health risk assessment, giving DSS a high-level view of the evolving health insurance business. DSS employs more than 300 health care research specialists.
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