Business Wire·Nov 9, 2026, 9:00 AM ET

Newegg Brings Free In-Person Tech Help, Order Pickup, and Return Drop-Off to Southern California

Newegg opened a Service Center in Ontario, California, offering U.S. customers in-person support for tech purchases.
The facility features CompTIA A+ certified technicians providing free consultations by appointment from 9 a.m. to 5 p.m. PT.
General service hours are Monday through Friday, 9 a.m. to 6 p.m. PT, with walk-in consultations not accepted.
Services include PC build assistance, product troubleshooting, component compatibility guidance, & order inspections before pickup.
Supported product categories encompass motherboards, GPUs, CPUs, RAM, cooling solutions, storage, power supplies, cases, & gaming hardware.
Physical repairs & warranty services are excluded from the Service Center offerings.
Customers can book appointments via kb.newegg.com/knowledge-base/consultation or request callbacks; Marketplace purchases are eligible for troubleshooting support.
In-person order pickup allows eligible Newegg.com or app orders to be ready in approximately two hours for immediate inspection.
Unpicked orders are held for three business days, after which they are returned & fully refunded without fees.
Return drop-offs are available for 14 days following return authorization, with staff assistance for counter processing.
The center is located at 5200 Shea Center Dr., Suite B, Ontario, CA 91761.