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NovelVox Achieves Five9 Select ISV Partner Status to Accelerate CX Transformation in Banking, Credit Unions, and Healthcare

FIVN
  • NovelVox has achieved Select ISV Partner status with Five9, establishing a formal reseller relationship.
  • The partnership enables direct offering of NovelVox Agent Accelerator solutions & Contact Center Integration Platform (CCIP) to banking, credit union, & healthcare customers.
  • Ready integrations allow Five9 users to connect with core platforms including Jack Henry, Fiserv, FIS, Corelation KeyStone, & Oracle Health.
  • NovelVox Agent Accelerator provides a single view for agents to access customer, member, patient, & interaction context without switching applications.
  • NovelVox CCIP extends connectivity to IVR, AI, & self-service channels to enable governed actions like validation, transactions, & workflow completion.
  • The integration ensures continuity across the customer journey by transferring context from self-service to live agents to prevent repetition.
  • NovelVox CEO Amit Gandhi emphasized connecting AI & human interactions with systems where customer work is executed.
  • Five9 SVP Meg Higgins stated the combination helps regulated industries resolve requests faster while reducing compliance risk.
  • NovelVox has over 17 years of experience, 250+ customers, & 1,000+ installations across healthcare, financial services, insurance, & automotive sectors.