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PagerDuty Report Finds Two-Thirds (66%) of Office Professionals Have Used Unauthorized AI Tools at Work

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  • 75% of office professionals would likely seek new jobs offering better AI skills development, rising to 80% at companies with $1 billion or more in revenue.
  • The PagerDuty Shadow AI Survey was conducted among 1,250 office professionals at organizations with annual revenue of $500 million or more across Australia, Japan, the UK, and the US.
  • Two-thirds of office professionals reported using AI tools at work despite believing such usage was prohibited by company policy.
  • Among those using unauthorized AI tools, 53% received informal guidance to stop, while only 48% faced formal consequences.
  • 77% of respondents believe company AI restrictions limit their professional growth or career mobility.
  • 88% of office professionals have shared work-related information with public AI tools like ChatGPT, Claude, or Gemini.
  • Shared data includes emails (43%), meeting notes (40%), customer data (34%), and financial information or confidential documents (31%).
  • 72% of employees believe they understand AI better than their internal tech teams, a figure reaching 80% at billion-dollar enterprises.
  • 81% of respondents perceive a double standard where leadership operates under different AI rules than the rest of the company.
  • 89% of employees who use AI at work first encountered the tool in their personal lives.
  • 79% of AI users report using these tools more frequently at work than at home.