Business Wire·Nov 9, 2026, 7:00 AM ET

Portland General Electric Selects Kraken to Deliver Greater Value for Customers and Lower Operating Costs

Portland General Electric (PGE) & Kraken announced an integrated platform combining PGE's customer operations with its separately-managed energy-flexibility programs.
The platform optimization process moved from contract signing to the first live customer in less than six weeks.
PGE serves nearly 960,000 customers in Oregon, with over 25% of residential customers participating in Flex Power programs such as Peak Time Rebates & Time of Day pricing.
The utility currently provides approximately 600 MW of customer & distributed energy resources, including over 230,000 customers in energy shifting programs.
Kraken's AI-powered operating system shifts over 15GWh of energy generation & consumption daily to better match supply & demand.
The integration aims to simplify participation for customers adopting electric vehicles, batteries, & other connected energy technologies.
Coordinating these resources allows PGE to reduce or defer infrastructure investments, lower system costs, & manage peak demand more effectively.
This deployment marks Kraken's second integrated utility project in the United States & its first in the Pacific Northwest.
Kraken currently supports over 90 million customer accounts across 16 countries & was recently named a Leader for Edge DERMS globally by IDC.
PGE is ranked a top ten utility in the 2025 Forrester U.S. Customer Experience Index & operates the No. 1 voluntary renewable energy program in the country.