Business Wire·Oct 27, 2026, 10:00 AM ET

Sangoma Signs 350-Store Retailer, Growing Its Managed Services Business in Retail

A specialty retailer with 350 locations selected Sangoma Technologies to replace its incumbent cable & UCaaS providers.
The deal addresses previous accountability issues where IT & finance leadership had no single party responsible for resolving service issues across split network, security, & voice systems.
Sangoma was chosen for its ability to respond quickly to urgent deployment needs while managing network, security, power, & voice under one roof.
The phased rollout includes Sangoma Managed Network pairing broadband with managed 5G failover to keep checkout & calls operational during outages.
Cisco Meraki security & Wi-Fi infrastructure will provide consistent protection & wireless experiences, with higher capacity at headquarters & data centers.
Sangoma Managed Power ensures critical equipment availability & enables remote device reboots to resolve issues without site visits.
The solution covers Sangoma Cloud UCaaS for business calling & plans to integrate Sangoma CX contact center platform in a subsequent phase.
Deployment prioritizes headquarters & urgent stores first, with remaining locations following a set schedule.
Once deployed, the retailer will have a single point of contact for network, security, Wi-Fi, power, & voice services.
The agreement was led by a Sangoma channel partner.