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SoundHound AI Named a Leader and a Star Performer in Everest Group’s Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2026

  • SoundHound AI (NASDAQ: SOUN) was named a Leader & Star Performer in Everest Group's 2026 PEAK Matrix Assessment for Conversational AI & AI Agents in Customer Experience Management.
  • The Star Performer title recognizes SoundHound's strongest year-over-year improvement in market impact, vision, & capability.
  • CEO Keyvan Mohajer cited the May launch of OASYS & September launch of OASYS Edge as key drivers of progress.
  • OASYS (Orchestrated Agent System) manages the full AI agent lifecycle, including building, testing, running, & improving agents using existing transcripts & documentation.
  • The platform features voice-native capabilities to handle interruptions, mid-conversation language switches, & noisy environments.
  • SoundHound's patented Human Assisted Resolution allows team members to provide behind-the-scenes instructions without transferring customers.
  • OASYS agents are deployed across phone, chat, kiosks, drive-thrus, smart devices, & vehicles in cloud, on-device, or hybrid configurations.
  • Everest Group VP Sharang Sharma noted the platform combines voice-native execution with deterministic workflows, guardrails, & human-assisted resolution.
  • MUSC Health's AI agent "Emily" has supported over 2.2 million calls & now assists with prescription refills.
  • Insurer Quálitas utilizes AI agents to handle 100,000 monthly calls & resolves over 74% of car assistance requests end-to-end.
  • SoundHound holds 800+ patents & serves enterprises in automotive, financial services, healthcare, retail, & telecommunications sectors.
Company
SoundHound, Inc.
Keywords
Nasdaq:SOUN, SoundHound, Inc., agentic AI, Voice AI, Agentic Voice AI, agentic commerce, Everest Group, Customer Experience Management, PEAK Matrix