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SoundThinking Announces General Availability of SafetySmart® Field Agent to All ShotSpotter Customers

SSTI
  • SoundThinking, Inc. announced general availability of SafetySmart® Field Agent for all ShotSpotter agencies, transitioning from the June beta program.
  • Agencies receive up to 20 users of Field Agent at no additional charge during the first year.
  • The tool enables public safety personnel to analyze ShotSpotter data using natural-language questions to generate maps, charts, incident summaries, & draft briefings.
  • SoundThinking is developing Field Agent Skills to allow agencies to create reusable instructions for recurring tasks like shift briefings.
  • The company is testing integration with additional data sources including computer-aided dispatch (CAD) & records management system (RMS) information.
  • Integration with CrimeTracer, the company's law enforcement search engine, is planned for beta availability in November with general availability targeted for early 2027.
  • Human review & decision-making remain central to the workflow as the company prioritizes responsible AI design.
  • ShotSpotter agencies can activate access by contacting their Customer Success Director or emailing support@soundthinking.com.
  • Demonstrations of Field Agent will be available at Booth 1109 during the International Association of Chiefs of Police (IACP) Annual Conference in Orlando from Oct. 25–27, 2026.